Shipping & Delivery

We understand that every customer looks forward to receiving the products they purchased as soon as possible, and we also do our best to make every order dispatched in a timely manner.

But please give us a certain amount of processing time. Since there are a large number of orders every day, and it also takes time to prepare products, package and ship them, we hope that every product is sent out in perfect condition. We thank you all for your patience and support.

How long will it take to receive my order?
You should receive your order in about 6-10 business days in the United States, and 10-15 business days for other international orders.

Do you offer expedited shipping?
We do! If you need faster shipping,please contact us and pay for the shipping cost,then we can go over the different options with you

Is shipping discreet?
Your privacy is very important to us! For U.S. orders we will never include the word “wig” on the outside of your package. We abbreviate with the items Model. For international orders we are required to specify wig or topper on the outside of the package. Wish all of you can understand about this.

What should I do if my package says delivered, but I haven’t received it?
Check your yard as often times the package is too large to fit in a mailbox, check with your neighbors as well. If you still can’t locate your package contact your local post office right away as it is usually being held there, or they can track your package to see the exact location it was left at.

Why am I being charged custom fees?
Custom fees may be added on before you can receive your package. This fee is determined by your country. We can always mark your package with low value info which may reduce the amount or Free of tax added. Please include this note when you place your order if you need.